Refund Policy

This Refund Policy applies to all purchases made on luminatemplates.com, operated by Lumen Future LLC, doing business as Lumina Templates. Because our Templates are digital products delivered instantly, our refund policy differs from policies for physical goods.

1. Digital Products — General Policy

Due to the instant, irrevocable nature of digital delivery, all sales are generally final once a Template's download or Canva link has been accessed. We are unable to offer refunds simply due to a change of mind after access has been granted.

2. When Refunds May Be Available

We will consider a refund or replacement if, within 7 days of purchase:

• The Template file or Canva link is defective, corrupted, or inaccessible and we are unable to fix or replace it
• You were charged in error or charged more than once for the same order
• The Template delivered is materially different from its product description at time of purchase

To request a refund under these circumstances, contact us via our Contact page with your order reference (from your Stripe receipt email) and a description of the issue. We will investigate and respond within 5 business days.

3. Non-Refundable Situations

• You no longer wish to use a Template you have already downloaded/accessed
• You purchased the wrong Template by mistake and have already accessed it
• You lack the Canva subscription tier or skills needed to edit certain premium elements (this is disclosed in each product's description)
• Requests made more than 7 days after purchase

4. How Refunds Are Issued

Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear on your statement, depending on your bank or card issuer.

5. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer, as this allows us to resolve most issues directly and more quickly.

6. Contact

For any refund request or billing question, please reach out via our Contact page.