Privacy Policy

Lumen Future LLC, doing business as Lumina Templates ("Lumina Templates," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit luminatemplates.com or make a purchase (the "Site").

1. Information We Collect

• Order information: name, email address, and billing details you provide during checkout. Payment card details are collected and processed directly by Stripe — we never see or store your full card number.
• Contact information: details you submit through our contact form or email, such as your name and message.
• Usage data: pages visited, browser type, device information, and general location (city/country level), typically collected via cookies and similar technologies.
• Cart data: items you add to your cart, stored locally in your browser to remember your selections between visits.

2. How We Use Your Information

• To process and fulfill your orders, including delivering Templates and receipts
• To respond to customer support requests
• To send order-related communications (confirmations, download links, updates)
• To improve the Site's content, layout, and performance
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not sell your personal information. We only send marketing emails if you opt in, and you can unsubscribe at any time.

3. Payment Processing

Payments are processed by Stripe, Inc. Stripe collects and processes payment information in accordance with its own privacy policy and applicable payment card industry (PCI-DSS) standards. We recommend reviewing Stripe's Privacy Policy for details on how Stripe handles your payment data.

4. Cookies & Similar Technologies

We use cookies and local storage to keep your cart contents between visits, remember your preferences, and understand how visitors use the Site. See our Cookie Policy for details and how to manage them.

5. Sharing of Information

We share information only with service providers who help us operate the Site and fulfill orders (such as Stripe for payments, email delivery providers for order confirmations, and hosting/analytics providers), and only to the extent necessary for them to perform those services. We may also disclose information if required by law or to protect our rights.

6. Data Retention

We retain order and customer information for as long as necessary to fulfill the purposes described in this policy, including tax, accounting, and legal record-keeping requirements.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to certain processing. To exercise these rights, contact us via our Contact page.

8. Children's Privacy

The Site is not directed to children under 13 (or the relevant age of consent in your jurisdiction), and we do not knowingly collect personal information from children.

9. International Users

If you access the Site from outside the country where our servers or service providers are located, your information may be transferred to, stored, and processed in a different jurisdiction with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes.

11. Contact Us

For privacy-related questions or requests, please reach out via our Contact page.